Privacy Policy | Raftan Tours

Raftan Tours LLC
Updated Date: May 5, 2025

This Privacy Policy ("Policy") sets forth the manner in which Raftan Tours LLC ("Raftan Tours", "we", "our", or "us"), a company registered in the United Arab Emirates (UAE), collects, uses, stores, discloses, and protects personal data of its clients, users, and visitors (“you” or “your”). This Policy is issued in accordance with the provisions of UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data, and other applicable laws and international privacy frameworks.

By accessing our website, communicating with us, or using any of our services, you expressly consent to the practices described herein.

1. Scope and Applicability

This Policy applies to all individuals whose personal data is collected by Raftan Tours in the course of providing tourism, travel, booking, or related services whether through our website, mobile platforms, direct communications, or through authorized third parties.

2. Data Collection and Categories of Personal Information

Raftan Tours collects personal data only to the extent necessary to provide services, fulfill legal obligations, and enhance user experience. The types of personal data we collect include, but are not limited to:

Full name, nationality, and gender
Date and place of birth
Passport number, Emirates ID, visa details
Contact details: email, phone, address
Payment and billing information
Travel history, preferences, and special requests
Emergency contact details
IP address, browser type, device identifiers, and usage behavior (via cookies or analytics tools)

Data is collected either directly from you or from authorized sources with your consent.

3. Lawful Basis for Processing

We process personal data based on one or more of the following lawful grounds:

Execution of a contract to which the data subject is party
Compliance with applicable legal or regulatory obligations
Legitimate business interests, such as fraud prevention or service improvement
Express consent obtained from the data subject

4. Use of Personal Data

We use the information collected for the following purposes:

To process and confirm bookings, reservations, and related travel arrangements
To issue invoices, confirmations, travel documents, and customer correspondence
To comply with legal obligations imposed by UAE or foreign jurisdictions
To provide personalized services, support, and updates
To improve website functionality and enhance customer experience
To conduct direct marketing communications (where consent is obtained)

5. Bookings & Payments

Raftan Tours collects and processes personal and financial information for the purpose of confirming travel bookings. Payment information is handled through secure, PCI-compliant payment gateways. We do not retain your credit or debit card information beyond the necessary processing period, unless otherwise required by law or requested for recurring services with your express authorization.

All transactions are subject to our standard booking terms and conditions, which are available upon request or via our website.

6. Data Sharing and Third-Party Disclosures

We may share your personal data with third parties strictly for the purpose of fulfilling our contractual obligations. These parties include:

Airlines, hotels, transportation providers, and local tour operators
Payment processors and financial institutions
Government authorities and regulatory bodies (as required by law)
Technology service providers (e.g., cloud storage, analytics, customer management systems)

All third parties with whom we share your data are contractually bound to maintain its confidentiality and to process it in accordance with applicable laws.

7. International Transfers

Personal data may be transferred to jurisdictions outside the UAE where our suppliers or partners are located. In such cases, Raftan Tours ensures that appropriate safeguards are in place to protect your data, including contractual clauses or data transfer agreements consistent with UAE data protection regulations.

8. Data Retention

We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including:

Legal, accounting, and tax compliance
Fraud prevention and dispute resolution
Business and operational needs

Retention periods vary based on the nature of the data and applicable legal requirements. Once retention is no longer necessary, data is securely deleted or anonymized.

9. Online Security Measures

Raftan Tours employs a comprehensive array of technical and organizational measures to protect your data. These include:

Secure Socket Layer (SSL) encryption on all data transmissions
Firewalls, access controls, and authentication mechanisms
Regular vulnerability assessments and security audits
Encrypted backups and multi-factor authentication for internal systems

Despite these safeguards, no online system is fully immune from security risks. In the event of a confirmed data breach, affected individuals and authorities will be notified in accordance with legal obligations.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Monitor site usage and performance
Remember user preferences and enhance user experience
Deliver targeted advertisements (if applicable)

You may disable cookies via your browser settings; however, some features of the website may not function optimally.

11. Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate or outdated data
Withdraw consent to marketing communications at any time
Restrict or object to the processing of your data
Request a structured, machine-readable copy of your data

To exercise any of the above rights, please submit your request in writing to privacy@raftantours.com. We will respond within the legally prescribed period.

12. Children’s Data

Raftan Tours does not knowingly collect personal data from individuals under the age of 18 without verified parental or guardian consent. If such data is inadvertently collected, it will be deleted promptly upon identification.

13. Marketing and Communications

You may opt-in to receive promotional emails, newsletters, or travel-related announcements. You may withdraw your consent at any time by:

Clicking “unsubscribe” in the communication
Emailing us at privacy@raftantours.com

We do not share your personal data with third parties for their independent marketing purposes.

All content, trademarks, designs, text, and multimedia on the Raftan Tours website are the intellectual property of Raftan Tours LLC or its licensors. Unauthorized reproduction, distribution, or use of any part of this site or content is strictly prohibited.

We reserve all legal rights not expressly granted in this Policy or on our platforms.

15. Changes to the Privacy Policy

Raftan Tours LLC reserves the right to update, revise, or amend this Policy at its sole discretion. Any changes will be posted to our website with a revised “Effective Date.” Continued use of our services after such updates constitutes acceptance of the revised Policy.

16. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the competent courts in the Emirate of Dubai.

17. Contact Information

For all inquiries regarding this Privacy Policy, data protection, or to exercise your legal rights, please contact:

Raftan Tours LLC
M-12, Centro Mall, Hudaiba St., Al Bada'a, Dubai, UAE
Email: privacy@raftantours.com
Phone: +971-52-878-7527

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